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Accountability

We are accountable by acknowledging and embracing responsibility for actions, behaviours and decisions. This applies to both individual accountability for employees and accountability of the organization.

We take responsibility for our actions and outcomes and we focus on finding solutions and achieving results. We proactively discuss issues and commit to decisions once they are made. We involve employees in decisions and plans that affect them. We keep our promises and commitments we make to others. We personally commit to the success and well-being of our employees.

Client Driven

We strive to better understand the needs and expectations of each client and to consistently deliver the best solu­tions. We are client driven in all of our actions and our employees are aligned with this focus. Our approach to issue resolution is collaborative with our clients and we use this approach for every decision we make.

Our absolute focus is on our clients and on providing the highest level of service to them.

Continuous Improvement

We are a learning organization and we constantly challenge ourselves to improve our services, processes and procedures. We accomplish these goals through agility and our responsiveness to our clients by being open to change and flexibility.

Our goal is to create the highest value for our clients and the best workplace for our employees. We measure, monitor, analyze and improve productivity, processes, tasks and ourselves to achieve this goal.

Empowerment

We value our employee’s input, influence and resourcefulness.

We encourage all employees, regardless of position, to be leaders and to take initiative. We seek to learn from our mistakes and we give employees the authority to take action and make decisions.

Decisions are often made by the front-line employees who are involved in the particular activity so the individual who is doing the work is highly involved in the solution.

We encourage feedback from all employees and we are eager to learn from each other.

Excellence

We believe in being the best in everything we do. We value a persistent focus on results, accountability and goal achievement.

We distinguish ourselves through the work we perform, the standards we hold ourselves to and our single-minded focus on customer service.

We are committed to delivering value to our clients. We accomplish this goal through a disciplined approach in everything we do; by welcoming change, by seeking out opportunities to become even more competitive and by attracting and retaining those employees who are dedicated to succeeding above and beyond the status quo over the long term.

Our focus is on continuous improvement and exceeding our clients’ expectations. We expect high performance from both our people and our teams.

Growth

Continued growth and development are essential for our company and our employees. The path for a company or individual to reach their highest potential is through continuous learning.
We believe in a strong entrepreneurial culture focused on business and employee growth and the continuous improvement of both.

We recognize that financial growth comes from great client service and from implementing our core values throughout our organization and our business practices.

Health & Safety

We protect our employees, clients and sub-contractors by maintaining excellence in health and safety in our offices and at every project location. Our goal is to create a Culture of Safety where behaviour that is risky or careless is not tolerated. We insist on a high level of commitment to health and safety, not only from our management and employees, but also from all of our sub-contractors.

Innovation

To produce the greatest value for our clients, we proactively think and respond outside of the box by finding forward thinking, creative solutions wherever possible.

Integrity

We stay true to our values by acting with honesty and integrity without sacrificing the truth. We do the right thing in our interactions with our clients, business partners and with each other.

We value doing what is right and ethical.

Leadership

We are committed to the continual development of leaders. We accomplish this by supporting our employees along the path of their personal development and expansion of their capabilities.

Our culture encourages sharing and collaboration to develop high performing leaders who are focused on results and give their best to promote the company’s success. Positive examples are set so employees can invest in each other as they share knowledge and ideas.

We believe in the importance of building diverse teams and in the advantages of gender equality.

Ownership

We know that every individual makes a contribution every day to the success of the company. Each employee has the power to make our company better.

We have high expectations and are accountable for the quality of our work and the results we achieve as individuals, as team members and as a company.

People

Employees are our greatest asset and form the foundation of our success. Our people make us different through their focus on service and their dedication to achieve it.

Their enthusiasm and expertise creates value for our clients and enables our company to grow.  This is why we value our employees above all else and acknowledge the power of diversity, both in cultures and in opinions. We strive to create a work environment where employees are challenged and are respected, recognized and rewarded for the value they bring to the company and its’ clients.

Remarkable people achieve remarkable things.

Respect

We treat others as we would like to be treated. We value the dignity, diversity and individuality of everyone and welcome different ideas, approaches and styles. We promote a working environment where everyone feels respected and valued and we treat others with dignity and are respecting of their individual differences, feelings and contributions. We seek to understand and welcome these differences to construct a more diverse and effective organization in which these differences are respected and valued through listening and understanding.

We feel that respect for each other is just as important as respect for our clients and our business partners. We treat each other with respect at all times, even if we have different views on matters.

Discrimination or harassment, of any kind, is not tolerated.

Teamwork

Our company culture values and promotes teamwork through collaborative efforts and develops productive working relationships based on mutual respect. We value cooperation and the presence of partnership, working together and caring.

We win as a team, putting the business ahead of any division, department, or individual interests.

Trust

Trust is the faith and confidence in the honesty, integrity and fairness of an organization or individual. It is the expectation to behave in a certain way. We feel that this is an essential human value that defines and determines our relationships with others. It is crucial to both trust others and to be trusted by others.

We provide a workplace that is fair, honest, open, and family oriented. Employees feel at ease and self-assured in offering solutions and know that their ideas will be considered.  Trust is built by listening, following through and keeping our word.

 

These above values are the foundation of our culture and behaviours and are the pillars of our client focused service.


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